FAQ

Q: Is the delivery charge per item?

The delivery charge is per order, not per item.

Q: How can I pay for my goods?

We accept Paypal, one of the safest options available. There is no need to have account with Paypal - you can easily pay by credit or debit card over their platform.

if you have any questions prior to purchase please contact customer service on 01273 911 714.

Q: How much is the delivery charge?

We have a flat rate of £3.50 regardless of the number of items purchased. Orders of £49.99 and above are delivered free of charge.

Q: Can I order an item if it's out of stock?

You may be able to pre-order some items; you will then receive an email once the item/s are back in stock to confirm a delivery date. Otherwise please contact us and we will be able to advise when/if an item is going to be back in stock.

Q: When can I expect my delivery?

Smaller orders are dispatched using Royal Mail 24 delivery which aims to deliver within 1-2 working days .

Any packages longer than 90cm in length or above 2kg in weight, as well as purchases over £49.99, are posted with Parcelforce24 to Mainland UK.

Any packages over 1.5m in length will be sent with FedEx express which is a next working day service.

Q: Can I specify a specific time for my delivery?

Unfortunately we cannot specify a specfic delivery time. We may be able to book AM delivery, but this will be at an extra charge. Please contact us for details if you require this service. Courier collection cut off time is 2:30pm

Q: What happens if I experience a problem after delivery?

Please contact our customer service team immediately on 01273 911 714 or info@beytug.co.uk

Q: Where do you deliver to?

We deliver to throughout the UK. Overseas customers please contact us before purchase.

Q: Do you have a brochure?

Yes, for some items. These can be ordered by calling 01273 911714, and should take about 3 working days to arrive.

Q: Can I have my delivery tomorrow?

We do offer next day delivery at an additional cost to most areas. Orders must be placed before 2:30pm to ensure next day delivery.

Q: Do you deliver on weekends

Saturday deliveries are available at an extra cost and are restricted to certain postcodes; please call for details if you require Saturday delivery.

Q: Can I get a copy of my order?

You will receive an email confirmation of your order. A VAT invoice can be sent upon request if you need it.

 


Tropik home - Affordable Luxury Products © 2020

Our Location

Tropik home
Unit 3 Sheddingdean Business Centre
Marchants Way
Burgess Hill
RH15 8QY

E: info@beytug.co.uk


01444 616 400

Monday - Friday
9.30 - 17.00


Company no : 8416071 VAT no: GB 159 0893 74